Terms and Conditions of Sale: Delivery and Payment
ARTICLE 5. ORDERS
Article 5.1 Products’ Features
The CLIENT shall read carefully the Product’s description before placing an order on the WEBSITE.
Article 5.2. Ordering Process
To place an order, the CLIENT must follow the steps described below (PRODUCTS selection and purchase options).
The CLIENT selects the PRODUCT to order on the PRODUCT’s webpage. Once the PRODUCT selected, the basket page shall be displayed. The CLIENT may then add to its basket any PRODUCTS he wishes.
Once the PRODUCTS selected and added to the basket, the CLIENT shall check that the content of his order is correct. If he has not yet done so, he will be invited to provide personal information or to create an account.
Once the CLIENT has checked the content of his basket, and has identified or created his account, an order summary will be displayed, mentioning the PRODUCTS ordered, their price, applicable taxes and delivery costs.
The CLIENT shall check a second time the content of his Order (including quantity, features, and references of the PRODUCTS ordered, invoicing address, payment method and price) before validating its content. The Order summary shall display specific options applicable to PRODUCTS, as they may be chosen by the CLIENT.
By clicking on "validate your order" at the bottom of the order summary page, the CLIENT operates a "validation click", which constitutes an irrevocable commitment, which may only be cancelled in the limited cases provided for in these Terms and Conditions.
The CLIENT may then proceed to payment of the PRODUCTS by following the instructions on the WEBSITE and providing any necessary information for invoicing and delivery of the PRODUCTS. The CLIENT will be asked to choose a delivery mode.
Acknowledgment of receipt
An acknowledgment of receipt of the order is automatically sent to the CLIENT by email, provided that the email address provided through the registration form is correct.
Article 5.3 Invoicing
During the ordering process, the CLIENT shall provide necessary information for invoicing. The (*) will mention the mandatory fields to be filled in order for the CLIENT’s order to be processed by the SELLER.
Neither the purchase order edited online, nor the acknowledgment of receipt sent by SELLER to CLIENT by email may be considered as an invoice. Whatever the order or payment method chosen, the original invoice shall be sent to the CLIENT by email, which the CLIENT accepts.
Date of the Order
The Order is valid upon the « validation click », which constitutes an irrevocable commitment from the CLIENT. Delivery times for PRODUCTS ordered shall start from this date.
Unless gross error, the price applicable is the one indicated on the WEBSITE on the date on which the order is placed by the CLIENT.
The price is set in euros, dollars or pounds, all taxes included. It does not include applicable transportation or delivery costs (which depend on the package weight, excluding packaging and gifts; on the Delivery address, and on the carrier or the delivery mode chosen by the CLIENT). Such costs shall be displayed in the Order summary.
ARTICLE 6. RIGHT OF WITHDRAWAL
In accordance with the provisions of Section 221-18 of the French Consumer Code, the Client may exercise its right of withdrawal, within 14 days of the date of delivery of the Products, without having to give any grounds or pay any penalties for such withdrawal, with the exception of return costs of the PRODUCT.
The right of withdrawal may be exercised:
– Either by sending the standard withdrawal form , by registered letter with acknowledgment of receipt to the following address: SAV Rétractation SMART AND BLUE, 12 rue Jules Horowitz, 38000 Grenoble or by email at : firstname.lastname@example.org
– Or by sending a mail or email expressing without ambiguity the CLIENT’s wish to exercise its right of withdrawal. It is reminded that the proof of the exercise of its right rests on the Client.
In such a case, the Client shall return, at its own costs, the PRODUCTS to the SELLER by standard delivery, within 14 days from the date of its withdrawal email or letter. The PRODUCT shall be returned in its original state and packaging, without any trace of degradation, and be perfectly clean.
Refund process: the CLIENT may choose its refund mode in the standard withdrawal form. Unless otherwise chosen by the CLIENT, he shall be refunded through the same payment method chosen for the purchase. The SELLER shall refund the price of the Products to the Client, within 14 days of reception of its withdrawal mail or letter or, if the PRODUCT has not been returned within this period, within 48 hours of reception of the PRODUCT.
ARTICLE 7. PAYMENT
Payment may be made either by credit card or by Paypal. The CLIENT declares having full authority to use the credit card for payment of the order. Payments are secured through SystemPay and 3D Secure systems (Caisse d’Epargne) or any other secure system in force at the date of the Order.
By providing information on its credit card, the CLIENT entitles the SELLER to debit from his bank account the price of the Order. If, for any reason whatsoever, the CLIENT’s account cannot be debited, the CLIENT shall be asked to use another payment method. Should no method be available, the Order shall be cancelled immediately and as for right, which the CLIENT shall be informed without delay.
It is recalled that any payment information communicated on the WEBSITE are directly transferred to the WEBSITE’s bank, and not treated by the WEBSITE.
In case of a single payment by credit card, the CLIENT shall be debited upon Order of the PRODUCTS.
If the CLIENT decides to cancel its Order, due to unavailability of the PRODUCTS, he shall be refunded as set forth in Section 5.5 of these Terms and Conditions.
ARTICLE 9. DELIVERY
Availability of the Products
Products offered for sale on the Website are subject to availability. Should the Products ordered be unavailable, STEADXP will inform the Client at the earliest opportunity, so that he may, at its own discretion, either choose a later delivery, or to be refunded as set forth in Section 5.5.
The SELLER shall indicate to the CLIENT delivery modes and associated times for each PRODUCT purchased on the WEBSITE.
Delivery costs depend on the delivery mode. These costs shall be borne by the CLIENT in addition to the price of the PRODUCTS purchased.
An email shall be sent to the CLIENT upon shipment of the PRODUCTS, provided that the email address listed in the registration form is correct.
The PRODUCTS ordered by the CLIENT shall be delivered by an independent carrier at the address or at the relay point indicated by the CLIENT on the Order.
If the CLIENT is absent during delivery, the carrier shall leave a notice of non-delivery at the address indicated by the CLIENT. The PRODUCTS shall then be collected at the address indicated by the carrier.
If the PRODUCTS are not collected within the period indicated by the carrier, they will be returned to the SELLER, which shall notify the CLIENT in writing. If the CLIENT does not reply within 14 days of such written notice, he shall be deemed to have cancelled the Order and waived all rights thereupon. In such a case, he shall be refunded from the price of the PRODUCTS, after deduction of all delivery and return costs.
The risk of loss or damage to the Products shall pass to the Client when it takes physical possession of the Products. Any damage occurred after delivery shall be of the sole responsibility of the Client.
The client shall examine with all attention needed the Products upon delivery. In case of an anomaly (damaged packaging, damaged or broken product), the CLIENT may refuse the delivery, or make all necessary reservations on the delivery note no later than 7 days after delivery. Should the CLIENT not comply with this procedure, he will be deemed to have received a product in good condition, and not damaged.
The damaged Product will be returned in full, in its original state and packaging, at SELLER’s costs, following a return procedure that will be detailed by email. The SELLER commits, in this case, to replace the PRODUCT without delay, the replacing PRODUCT being delivered at the same address.
Delivery times mentioned on the WEBSITE start upon reception of the email of order confirmation sent by the SELLER. In case of payment by check or PayPal, delivery times shall start from the date of availability of the funds on the SELLER’s bank account.
However, if the PRODUCTS ordered are not delivered within the indicated times, for any reason other than force majeure or a reason attributable to the Client (digicode not mentioned, incomplete address, absence on delivery etc), the order may be cancelled on written request from the Client, in compliance with the procedure set forth under Sections L.216-2 and L.216-3 of the French Commercial Code. Thus, failing delivery within the time indicated in the Order, the CLIENT shall formally request the SELLER to deliver the PRODUCT within a reasonable time. Should the SELLER not deliver the PRODUCT within such requested time, the Order may be cancelled as of right by the CLIENT, by registered letter with acknowledgment of receipt. The sums paid the CLIENT shall then be refunded no later than 14 days following cancellation of the Order.