The purpose of this data protection policy is to inform you about
- how we collect and process your personal data;
- the cookies that we deposit on your navigation terminal.
1. Who is the data protection manager?
Hydrao - Smart and Blue SAS is the publisher of the hydrao.com website and is responsible for the processing of the data collected during the browsing and purchasing actions carried out on the hydrao.com website.
2. Nature of the collected data
Hydrao - Smart and Blue collects several types of personal data:
2.1. Information that you provide directly to us
We collect information that you communicate directly to us when you use our website and our services.
This is the case, in particular, when you :
- Create an online account
- Sign up for our referral program,
- Make purchases on our site
- Contact our customer service
- Sign up to receive our emails,
- Enter a sweepstakes, contest, promotion or survey,
- Communicate with us through third party social networks,
- Communicate with us in any other way.
The provision of your personal information is voluntary. However, if you do not provide some or all of the information requested, we may not be able to provide you with certain products, services or information.
Categories of information we collect include:
- Identifying and contact information (such as first and last name, date of birth, postal address, means of contact) necessary to identify you when you use any of our Services (e.g., creating an online account),
- Transactional information necessary to process your order (items selected, shipping and billing address, phone number and your email address, phone number, payment method
- Information about your preferences
- History data about your online orders
- History data about your contacts with us (we also keep a history of our relationship when you contact Customer Service or when you make a complaint)
- Reviews you write about products via Avis Vérifiés
The data we ask you to provide that is necessary to respond to your requests is identified by an asterisk or equivalent on the collection forms or specified as such verbally at the time of collection. If you do not fill in the required fields or do not provide the information marked as required, we will not be able to respond to your requests.
2.2. Information we collect automatically
We automatically collect certain information about you when you access or use the Site or engage in a commercial transaction with us, including
- Connection data: We collect information about the terminal with which you connect, as well as about your use of the Site (such as the operating system, the type of browser you use, the use or not of proxy, the location of the terminal deduced from your IP address allowing us to identify your computer, the access times, the pages visited, and the link which allowed you to access our Site).
2.3. Information we collect from our partners and other sources
We may also obtain information about you from other sources and combine it with the information we collect about you, such as data provided by third party partners: This is information provided to us by third party partners with whom you have had a relationship and who you have authorized to share personal data about you with us for targeting purposes. This includes socio-demographic data (such as your socio-professional category, your age group, your gender...), profile data (such as your appetite for a particular product or service, your interests...)
2.4. Information about third parties
In some cases, we may also collect information that you provide about other people, for example when you purchase a gift card for someone and request that they receive it electronically, when you decide to purchase and send products to someone, or when you participate in our referral program on our Site and wish to invite friends to become a follower. We use this information only to respond to your requests and will not send marketing communications to your contacts unless they opt-in to receive communications from us.
3. Why do we process your data and on which legal basis?
We only collect personal data when we have a legal basis to do so. The collections of personal data described below are made because they are:
3.1. Necessary to provide you with our services and to fulfill the orders you place
We use your data for the purposes of administering the contracts and Services you have entered into and fulfilling our contractual obligations, including :
- Providing the products and services you have requested online, processing transactions and billing, ensuring delivery, including managing internet and payment fraud and payment incidents
- Manage your online account and referral program;
- Provide you with the benefits of the referral program to which you have subscribed,
- To manage your opinions on the products;
And / or
3.2. Necessary for our legitimate interest
We ensure that we take into account any potential impact that this data collection may have on you and users of the Site generally. If we believe that your interest or fundamental rights and freedoms outweigh our legitimate interest, then we will not use your personal data on that basis and may ask you for your specific consent.
To ensure your navigation on the Site and to improve your user experience. You can generally browse the Site without providing us with any personally identifiable information. However, information about your browsing is automatically collected (see "Information We Collect Automatically.") to ensure the security of the Sites and Services and to personalize the online user experience.
Personalizing Sites and Advertisements to Your Interests. Unless you choose otherwise (to exercise your choices, see the section on Hydrao cookies) we track and analyze your activity on the Site in order to personalize the Site and to send targeted advertising, including through technologies that place cookies on your browser.
To conduct research and statistics. We also use the information we collect for research and statistical purposes, after making it anonymous or in any case implementing procedures to prevent the data from being reattributed to an identified person.
Ensure the efficiency of our Customer Service. We use your data to communicate with you, manage your subscriptions to our newsletters and answer your questions, manage your complaints (Customer Service).
Communicate with you about products, services, offers, promotions, benefits and events, and share information that may be of interest to you. We collect and process your personal data for the purpose of pursuing our legitimate interest in managing and animating the commercial relationship in a dynamic manner, enhancing our corporate image and making our products and services known, including the conduct of satisfaction surveys. The offers may also concern products or services of third parties.
If you have any questions about these controls or if your account is blocked, please contact Customer Service (see the Support section).
We do not use personal information for purposes incompatible with those for which it was collected, unless subsequently approved by you.
3.3. Necessary to comply with our legal obligations
Some data is also retained to meet our legal obligations and to defend our interests in the event of litigation or legal action.
How do you obtain my consent? When you provide us with your personal information in order to make a purchase from our Site, we will implicitly assume that you consent to the collection and use of that information for that specific purpose only. If we ask you for your personal information for a secondary marketing purpose, we will ask you to consent either directly or by offering you a way to opt-out.
How do I withdraw my consent? If you change your mind after you have consented, you may withdraw your consent to be contacted and to the collection of your personal data at any time by contacting us at firstname.lastname@example.org or by writing to SMART & BLUE, Privacy Department, 12 rue Ampère, 38000 Grenoble.
5. DISCLOSURE RULES
We may disclose your personal information if we are required to do so by law or if you are in breach of our Terms and Conditions.
6. THIRD PARTY SERVICES
Generally, the third party services we use will only collect and use your information to the extent necessary to perform the services they provide to us.
However, some of these services, such as payment gateways, have their own privacy policies regarding the information we are required to provide them in connection with your purchase transactions.
In particular, please note that some providers may be located in a different jurisdiction from us and/or you, in which case your personal information would be subject to the laws of that jurisdiction.
Links: When you click on links from our online store, they may take you to pages outside our site. We are not responsible for the privacy practices of the external sites you may visit and encourage you to read their own privacy policies.
In order to protect your personal information, we apply the usual precautions and follow the recommended practices to avoid any loss, destruction, alteration or unauthorized use/access of it. When entering your credit card information, the information is transmitted in an encrypted manner using Secure Socket Layer (SSL) protocol. Although no method of transmitting or storing data over the Internet can be declared 100% secure, we follow all the requirements of the PCI-DSS standard to ensure maximum security when your credit card information is processed by our store and associated third-party services. In addition, we support 3D Secure payment control. If your bank does not support 3D Secure, you may not be able to check out if you pay for your order with a credit or debit card.
When you connect to our Site, we (or our partners) may be required, subject to your choices, to install various cookies in your Terminal allowing us to recognize the browser of your Terminal during the period of validity of the Cookie concerned (your "Terminal").
This page allows you to understand what a Cookie is, how we use it and what are the means available to you to make choices with respect to these Cookies.
What is a "cookie"?
A "Cookie" is a generic term that designates a text file saved in a dedicated space on the hard disk of the terminal (e.g. computer, tablet, smartphone, etc.) of a media user (internet, applications, etc.), when consulting content or online advertising. This Cookie file allows its issuer to identify the terminal in which it is saved and thus to follow the activity of the media user, and to remember information, such as the user's preferences or the information previously entered by the user in the forms present on the media, during the period of validity or saving of the Cookie. Some Cookies are essential to the use of the media, others allow to optimize and personalize the displayed contents, and others allow to display advertisements.
Cookies do not directly identify a user, but identify a browser or a terminal. Information about the content viewed on a medium is directly associated with an identifier contained in the cookie. When a user browses a media, this identifier is associated with the pages viewed, as well as more broadly with the path on the media and the interactions (number of clicks for example): it is thus possible to follow the browsing of a same user on the media.
What cookies are used on the hydrao.com website?
- Technical cookies to make your navigation of the site possible, to ensure the security of the site and to allow you to access the various products and services on the site.
- Cookies for securing online payments to prevent payment fraud.
- Audience measurement cookies enabling us to compile statistics on the number of visitors to the site, to compare them with those of other sites and to decide on actions (such as sending you an email).
- Advertising cookies that allow us and third parties to display advertisements on this site and others that are adapted to your profile established by combining data from your browsing habits with data from Sephora's customer database and third parties.
How are you informed?
How can I manage the installation of cookies?
In addition to what is specified in this policy, you can manage your cookie preferences directly from the cookie pop-up on our Site or through your browser settings. It is also possible via your browser to delete cookies that have been installed in the past, including those that may have potentially saved consent to the installation of cookies by this site. It is important to note that deleting cookies may result in unexpected behavior on this site. Users can find information on how to manage cookies by referring to the documentation for their respective browsers.
We inform you that you can also use the "Your Online Choices" service: this service allows the user to set tracking preferences for the vast majority of existing advertising tools. We recommend that you use this service in addition to the information provided in this policy. http://www.youronlinechoices.com/fr/controler-ses-cookies/
9. AGE REQUIRED FOR CONSENT
By using this Site, you acknowledge that you are of the minimum legal age of majority in your state or country and that you are giving us your consent for the use of this Site by any minor in your care.
11. QUESTIONS AND CONTACT INFORMATION
If you wish to access, correct or delete any personal information we hold, make a complaint or simply make a general inquiry, please contact us by email at email@example.com or by mail at the following address SMART & BLUE, Privacy Department, 12 rue Ampère, 38000 Grenoble.
Updated on May 03, 2021.