Timeframe
In accordance with Article L. 221-18 of the French Consumer Code, the CLIENT has a period of fourteen days to exercise their right of withdrawal, without having to justify their decision or pay any penalty.
For sales of goods, the period runs from receipt of the PRODUCT by the CLIENT or a third party designated by them, other than the carrier. For multiple goods ordered in a single order and delivered separately, it runs from receipt of the last good. For a good delivered in multiple lots or pieces, it runs from receipt of the last lot or piece. For regular delivery of goods over a defined period, it runs from receipt of the first good.
The day of receipt is not counted. When the last day of the period is a Saturday, Sunday, or public holiday, the period is extended until the next business day.
The CLIENT may also notify their withdrawal prior to delivery.
Exercising the right
To exercise the right of withdrawal, the CLIENT informs the SELLER of their decision before the expiry of the period, using the standard form in the annex or any unambiguous statement expressing their wish to withdraw.
This statement can be sent by registered letter with acknowledgement of receipt to: AquaTech Innovation / OKELIO - Hydrao SAV Rétractation, 3, Boulevard de l'Europe Cap Alpha 34830 Clapiers France or by email to: sav@hydrao.com.
Return of Products
The CLIENT returns or restores the PRODUCTS to the SELLER, at the address AquaTech Innovation/OKELIO - Hydrao SAV Rétractation, 3, Boulevard de l'Europe Cap Alpha - 34830 Clapiers - France, without undue delay and at the latest within fourteen days following communication of their decision to withdraw, unless the SELLER offers to collect them.
Direct return costs are borne by the CLIENT.
The CLIENT is invited to return PRODUCTS with their accessories and to use packaging suitable for protection during transport. Original packaging is recommended when available, without constituting a condition for exercising the right of withdrawal
The CLIENT's liability can only be engaged in the event of depreciation of goods resulting from handling other than that necessary to establish their nature, characteristics, and proper functioning, provided they were informed of their right of withdrawal in accordance with the law. Any depreciation is assessed and justified on a case-by-case basis; it does not automatically entail loss of the right of withdrawal.
Refund
The CLIENT may choose the refund method in the standard form. In the absence of choice, the refund method used will be the one chosen by the CLIENT during the initial transaction. The SELLER will proceed with the refund within 14 days of receiving the CLIENT's email or letter stating their intention to withdraw, or, if the PRODUCT has not been returned within this period, within 48 hours of receiving the PRODUCT.