In accordance with article L. 121-20 of the French Consumer Code, “the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify his reasons or pay any penalties, with the exception, where applicable, of the cost of returning the goods”. “The period referred to in the previous paragraph runs from receipt for goods or acceptance of the offer for services.
The right of withdrawal may be exercised by contacting the SELLER. If the right of withdrawal is exercised within the aforementioned period, only the price of the product(s) purchased and the cost of shipping will be reimbursed; the cost of returning the product(s) remains the responsibility of the CLIENT. Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be remarketed in new condition. If possible, they should be accompanied by a copy of the proof of purchase and the standard retraction form, and sent to the following address: SAV Rétractation - SMART AND BLUE, 12 rue Ampère, 38000 Grenoble.
Refund procedure: the CLIENT may choose the method of refund. If no choice is made, the method of reimbursement used will be that chosen by the CLIENT when paying for the order. Refund times may vary slightly depending on the method of payment chosen. The SELLER undertakes to refund the price of the PRODUCT within 30 days of receipt of the PRODUCT returned by the CLIENT to the following address: Smart & Blue - 12, rue Ampère, 38000 GRENOBLE.