Privacy Policy

1. What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Failure to provide certain Personal Data may make it impossible for us to provide our services. You are responsible for any Personal Data of third parties obtained, published or shared through this site and confirm that you have the third party's consent to provide the Data.

A part from Handling payments and deliveries, we also use the data collected for the following purposes: Analytics, Remarketing and Behavioral Targeting, Email marketing, Advertizing, Interaction with external social networks and platforms plus Hosting and backend infrastructure. The Personal Data used for each purpose is outlined below.

Detailed information on the processing of Personal Data:

  • Handling payments and deliveries:
    The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
    The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Application depends on the payment system used.

    Payment processing services enable this site to process payments by credit card, bank transfer or other means. To ensure greater security, this site shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.
    Some of these services may also enable the sending of timed messages to you, such as emails containing invoices or notifications concerning the payment.
    - PayPal (PayPal Inc.): PayPal is a payment service provided by PayPal Inc., which allows Users to make online payments using their PayPal credentials.
    Personal Data collected: various types of Data as specified in the privacy policy of the service.
    - SystemPay: SystemPay is a payment service provides by our financial partner Caisse d’Epargne which allows Users to make online payments using their credit card with 3D secure standard and PCI-DSS V2.0 compliant.

  • Analytics:
    The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
    - Google Analytics (Google Inc.):
    Google Analytics is a web analysis service provided by Google Inc. ("Google"). Google utilizes the Data collected to track and examine the use of this site, to prepare reports on its activities and share them with other Google services.
    Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
    Personal Data collected: Cookies and Usage data.
    Place of processing: US
    - Facebook Ads conversion tracking (Facebook, Inc.)
    Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this site.
    Personal Data collected: Cookies and Usage data.
    Place of processing: US
    - Zoho (Zoho Corporation)
    Zoho is a web tool that allows data storage, database management, web analytics and payment processing for the site. The Data collected is used to analyze trends, administer the site, track users’ movements around the site and to gather demographic information.
    Personal Data collected: Cookies and Usage data.
    Place of processing: US

  • Remarketing and Behavioral Targeting:
    This type of services allows this site and its partners to inform, optimize and serve advertising based on your past use of this site. This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioral targeting activity.
    - Facebook Custom Audience (Facebook, Inc.)
    Facebook Custom Audience is a Remarketing and Behavioral Targeting service provided by Facebook, Inc. that connects the activity of this site with the Facebook advertising network.
    Personal Data collected: Cookies and email address.
    Place of processing: US – Privacy Policy – Opt Out
    - Facebook Remarketing (Facebook, Inc.)
    Facebook Remarketing is a Remarketing and Behavioral Targeting service provided by Facebook, Inc. that connects the activity of this site with the Facebook advertising network.
    Personal Data collected: Cookies and Usage data.
    Place of processing: US

  • Email marketing:
    With your permission, we may send you emails about our store, new products and other updates.

  • Advertizing
    This type of services allows User Data to be utilized for advertising communication purposes displayed in the form of banners and other advertisements on this Application, possibly based on User interests.
    This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.
    Some of the services listed below may use Cookies to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interests and behavior, including those detected outside this Application. For more information, please check the privacy policies of the relevant services.
    - DoubleClick for Publishers (Google Inc.)
    DoubleClick for Publishers is an advertising service provided by Google Inc. that allows the Owner to run advertising campaigns in conjunction with external advertising networks that the Owner, unless otherwise specified in this document, has no direct relationship with. In order to opt out from being tracked by various advertising networks, Users may make use of Youronlinechoices. In order to understand Google's use of data, consult Google's partner policy. This service uses the “Doubleclick” Cookie, which tracks use of this Application and User behavior concerning ads, products and services offered.
    Users may decide to disable all the Doubleclick Cookies by clicking on: google.com/settings/ads/onweb/optout?hl=en.
    Personal Data collected: Cookies and Usage data.
    Place of processing: US

  • Interaction with external social networks and platforms
    This type of services allow interaction with social networks or other external platforms directly from the pages of this site. The interaction and information obtained through this site are always subject to the User’s privacy settings for each social network.
    This type of service might still collect traffic data for the pages where the service is installed, even when you do not use it.
    - Paypal button and widgets (PayPal Inc.)
    The PayPal button and widgets are services allowing interaction with the PayPal platform provided by PayPal Inc.
    Personal Data collected: Cookies and Usage data.
    Place of processing: See PayPal's privacy policy
    - Twitter Tweet button and social widgets (Twitter, Inc.)
    The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter, Inc.
    Personal Data collected: Cookies and Usage data.
    Place of processing: US
    - Facebook Like button and social widgets (Facebook, Inc.)
    The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.
    Personal Data collected: Cookies and Usage data.
    Place of processing: US
    - Youtube (Google, Inc.)
    The Youtube services allowing interaction with the Youtube social network provided by Google, Inc.
    Personal Data collected: Cookies and Usage data.
    Place of processing: US

  • Hosting and backend infrastructure
    This type of services has the purpose of hosting data and files that enable this Application to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of this Application. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.
    - Google Drive (Google, Inc.)
    Place of processing: US – Privacy Policy
    - OVH (OVH SAS)
    Place of Processing: France

2. Consent

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at Contact@hydrao.com or by mailing us at SMART & BLUE, Privacy Compliance Officer, 12 rue Jules Horowitz, 38000 Grenoble

3. Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

4. Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

5. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements that help ensure the secure handling of credit card information by our store and its service providers. On top, we implement additional 3D Secure Mastercard payment control. If your bank does not support 3D Secure, you may not be able to purchase using your credit or debit card.

6. Cookies

Any use of Cookies - or of other tracking tools – by us or by the owners of third party services we use, unless stated otherwise, serves to identify you and remember your preferences, for the sole purpose of providing you the service required.
Here is a list of cookies that we use. We've listed them here so you that you can choose if you want to opt-out of cookies or not.

Technical Cookies and Cookies serving aggregated statistical purposes:
- Activity strictly necessary for the functioning of the service: This site uses Cookies to save your session and to carry out other activities that are strictly necessary for the operation of the same, for example in relation to the distribution of traffic.
- Activity regarding the saving of preferences, optimization, and statistics: This site uses Cookies to save browsing preferences and to optimize your browsing experience. Among these Cookies are, for example, those to set the language and the currency or for the management of first party statistics employed directly by the Owner of the site.

Other types of Cookies or third-party tools that might use them : Third party operated services may use cookies to track your browsing habits – in addition to the information specified and without the Owner’s knowledge. Please refer to the privacy policy of the listed services in the “Detailed information on the processing of personal data” in section 1.

How can I manage the installation of Cookies?
In addition to what is specified in this document, you can manage preferences for Cookies directly from within your own browser and prevent – for example – third parties from installing them. Through the browser preferences, it is also possible to delete Cookies installed in the past, including the Cookies that might possibly have saved the consent for the installation of Cookies by this website. It is important to note that by disabling all Cookies, the functioning of this site may be compromised. Users can find information about how to manage Cookies in the documentation of their browser.
In the case of services provided by third parties, you can exercise your right to withdraw from the tracking activity by utilizing the information provided in the third party’s privacy policy.
Notwithstanding the above, we inform you that you may take advantage of the "Your Online Choices" service: this service allows Users to select their tracking preferences for most of the advertising tools. We recommend that you make use of this resource in addition to the information provided in this document.

7. Age of Consent

By using this site, you represent that you are at least the age of majority in your state and you have given us your consent to allow any of your minor dependents to use this site.

8. Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

9. Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at Contact@hydrao.com or by mail at SMART & BLUE, Privacy Compliance Officer, 12 rue Jules Horowitz, 38000 Grenoble