When you browse the hydrao.com WEBSITE and use the online sales Services offered on it, personal data concerning you is collected and processed by our services.
The purpose of this data protection policy is to inform you about:
- how we collect and process your personal data;
- the cookies we place on your navigation terminal.
I. YOUR PERSONAL DATA
1. Who is the personal data controller?
The data controller is the person who determines the purposes and means of processing, i.e., the objective and how to achieve it.
The company AquaTech Innovation / OKELIO Hydrao is the publisher of the hydrao.com website and the data controller for data collected during browsing and purchasing activities performed on the hydrao.com website.
2. Nature of collected data
AquaTech Innovation / OKELIO - Hydrao collects several types of personal data concerning you:
Information you provide directly to us
We collect information that you communicate directly to us when using our Site and Services.
This is notably the case when you:
- Create an online account,
- Subscribe to our referral program,
- Make purchases on our site,
- Contact our customer service,
- Sign up to receive our emails,
- Participate in a draw, contest, promotion, or survey,
- Communicate with us through third-party social networks,
- Communicate with us in any other way.
Providing your personal information is voluntary. However, if you do not provide part or all of the requested information, we may not be able to provide you with certain products, services, or information.
Categories of information we collect include:
- Identification and contact information (such as last name, first name, date of birth, postal coordinates, contact methods) necessary to identify you when using one of our Services (e.g., creating an online account),
- Transactional information necessary to process your order (selected items, delivery and billing address, phone number, email address, payment method),
- Information regarding your preferences,
- Historical data regarding your online orders,
- Historical data of your contacts with us (We also retain the history of our relationship when you contact Customer Service or submit a claim),
- Reviews you write on products.
Data we request that is essential to answer your requests are identified with an asterisk or equivalent method on collection forms, or specified as such verbally at the time of collection. If you do not fill in mandatory fields or provide information marked as mandatory, we will be unable to respond to your requests.
Information we collect automatically
We automatically collect certain information about you when you access the Site, use it, or perform a commercial transaction with us, including:
- Connection data: We collect information about the terminal you use to connect, as well as your use of the Site (such as operating system, browser type, use of a proxy, terminal location deduced from your IP address to identify your computer, access times, pages visited, and the link used to access our Site).
- Browsing information (whether connected or not): We may use cookies and other tracking technologies to collect information about you when interacting with our Site or emails sent to you. This information allows us to analyze how you interact with certain content. This information is collected both when identified and unidentified, and can be cross-referenced regardless of the terminal used. To learn more about cookies and how to disable them, please consult the Hydrao Cookie Notice.
Information we collect from our partners and other sources
We may also obtain information about you from other sources and associate it with information collected about you, such as:
- Data communicated by third-party partners: information communicated by third-party partners with whom you have been in contact and whom you authorized to share your personal data with us for ad targeting purposes. This includes sociodemographic data (such as socio-professional category, age group, gender...) and profile data (such as affinity for specific products or services, interests...).
Information regarding third parties
In certain cases, we may also collect information you provide about other individuals, for example when purchasing a gift card for someone and requesting electronic delivery, deciding to buy and send products to someone, or participating in our referral program on our Site to invite friends to become referees. We use this information solely to fulfill your requests and will not send marketing communications to your contacts unless they choose independently to receive communications from us.
3. Why do we process your data and on what legal basis?
We only collect personal data when we have a legal basis to do so.
Personal data collections described below are performed because they are:
Necessary to provide our services and execute placed orders
We use your data to manage contracts and subscribed Services and comply with contractual obligations, notably:
- Provide products and services requested online, process transactions and billing, ensure delivery, including managing internet and payment method fraud as well as payment incidents,
- Manage your online account and referral program,
- Allow you to benefit from advantages of the referral program you subscribed to,
- Manage your product reviews,
- Any other current or future service related to the Services included in the relevant terms of use.
Necessary for our legitimate interests
In such cases, we ensure that we consider any potential impact this collection may have on you and Site users in general. If we believe your interests or fundamental rights and freedoms override our legitimate interest, we will not use your personal data on this basis and may request your specific consent.
- Ensure Site browsing and improve user experience. Generally, you can browse the Site without providing identifying data. However, browsing information is automatically collected (see "Information we collect automatically") to ensure Site and Service security and customize online user experience.
- Personalization of sites and advertising according to affinities. Unless you select otherwise (to exercise choices, see Hydrao Cookie Notice), we track and analyze your activity on the Site to customize it and send targeted advertising, including through cookie placement technologies on your browser.
- Conduct studies and statistics. We also use collected information for research and statistical purposes after anonymizing them or implementing procedures preventing data re-attribution to an identified person.
Outside of these cases, data is also collected based on your consent, such as when filling out a contact form, submitting a claim, subscribing to a newsletter, or posting a comment, or when required by law (e.g., sending partner offers via email/SMS or using cookies for targeted advertising). This allows us to:
- Ensure Customer Service effectiveness. We use your data to communicate with you, manage newsletter subscriptions, answer questions, and handle claims (Customer Service).
- Communicate about products, services, offers, promotions, benefits, and events, sharing information that may interest you. We collect and process personal data to pursue our legitimate interest in dynamically managing commercial relationships, enhancing company image, and promoting products/services, including satisfaction surveys. Offers may also concern third-party products or services.
- Payment incident prevention and management. In combating internet fraud, order details and terminal information used (operating system, machine location, proxy use...) are automatically collected with your consent to analyze transactions for fraud detection and unpaid bill prevention. They may be transmitted to legally authorized third parties or designated by Hydrao by AquaTech Innovation solely to verify Buyer identity, order validity, payment method, and planned delivery.
For questions regarding checks or in case of account blocking, please contact Customer Service (see Support section).
We do not use personal information for purposes incompatible with those for which it was collected, unless subsequently approved by you.
Necessary to comply with legal obligations
Certain data is also retained to comply with legal obligations and defend our interests in case of dispute or legal action.
II. CONSENT
How do you obtain my consent?
When you provide personal information to complete an order, verify a credit card, arrange delivery, or return a purchase, we imply consent to collection and use for that specific reason only.
If we ask for personal information for a secondary reason, such as marketing, we will ask directly for expressed consent or provide an opportunity to decline.
How do I withdraw my consent?
If after opting in you change your mind, you may withdraw consent to be contacted or for personal data collection at any time by contacting us at contact@hydrao.com or by mail at Hydrao by AquaTech Innovation, 3 avenue de l'Europe, 34830 CLAPIERS.
III. DISCLOSURE RULES
We may disclose personal information if required by law or if you violate our Terms of Sale and Use.
IV. THIRD-PARTY SERVICES
In general, third-party providers used by us will only collect, use, and disclose information to the extent necessary to perform the services provided to us.
However, certain third-party service providers, such as payment gateways, have their own privacy policies regarding information required for purchase-related transactions.
For these providers, we recommend reading their privacy policies to understand how your personal information will be handled.
Particularly, remember that certain providers may be located in or have facilities in a different jurisdiction than yours or ours, subjecting personal information to laws of that jurisdiction.
Once leaving our store website or redirected to a third-party website, you are no longer governed by this Privacy Policy.
Clicking links on our store may direct you away from our site. We are not responsible for privacy practices of external sites and encourage reading their privacy statements.
V. SECURITY
To protect personal information, we take reasonable precautions and follow industry best practices to prevent improper loss, misuse, access, disclosure, alteration, or destruction. Regarding banking data, applied security is described on our partner payment module page: click here.
VI. USE OF COOKIES
When connecting to our Site, we (or our partners) may, subject to choices, install cookies on your Terminal allowing us to recognize your browser during cookie validity ("Terminal").
This page helps understand what a Cookie is, how we use it, and choices available regarding Cookies.
What is a "cookie"?
A "Cookie" is a generic term designating a text file saved in a dedicated terminal hard drive space (e.g., computer, tablet, smartphone) when viewing online content or advertising. The Cookie file allows its issuer to identify the terminal and track media user activity, remembering information like user preferences or form data previously entered, during validity or storage periods. Some Cookies are essential, others optimize/customize content, and others display advertising.
Information on viewed media content is directly linked to an identifier inside the Cookie. During browsing, this identifier connects to visited pages, pathways, and interactions (such as clicks), tracking user navigation on the media.
Using Cookies links browsing data to user profiles across terminals via cookie-exchange technologies implemented by partner publishers, enabling tracking across media and terminals.
Which cookies are used on hydrao.com?
Unless stated otherwise, any use of cookies or tracking tools by our site or third-party service owners serves to identify you and remember preferences solely to provide required services. List of cookies used:
- Technical cookies enabling site browsing, securing the site, and granting access to products and services.
- Online payment security cookies preventing payment fraud.
- Audience measurement cookies generating traffic statistics, comparing them with other sites, and deciding actions (such as sending emails).
- Advertising cookies allowing us and third parties to display ads on this site and others tailored to your profile created by combining browsing habits with Hydrao and third-party customer database information.
How are you informed?
When visiting our Site for the first time, if Hydrao by AquaTech Innovation plans to place non-technical Cookies, we inform you using a pop-up. You may choose to consent or decline certain cookies.
How can I manage cookie installation?
In addition to this charter, you can manage cookie preferences directly from the Site pop-up or browser settings. You can also delete previously installed cookies via browser settings, including consent storage. Note that deleting cookies may cause unexpected site behavior.
Users can find cookie management information in their respective browser documentation.
For third-party services, opt-out of tracking by referring to the relevant service privacy policy.
Additionally, you may use the "Your Online Choices" online service to set tracking preferences for most advertising tools. We recommend using this service alongside information provided here.
VII. AGE REQUIREMENT FOR CONSENT
By using this site, you represent that you are at least the age of majority in your state or country of residence, and give consent to allow any minor dependents to use this site.
VIII. CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications take effect immediately upon posting on the website. Any changes will be indicated on this page to maintain awareness of collected information and processing methods. If our store is acquired or merged with another company, your information may be transferred to new owners to continue selling products to you.
VIIII. QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend, or delete any personal information we have, register a complaint, or simply request information, contact us by email at contact@hydrao.com or by mail at Hydrao by AquaTech Innovation, Privacy Department, 3 avenue de l'Europe, Cap Alpha, 34830 CLAPIERS.
Last updated on October 07, 2026.