These general terms and conditions of sale (hereinafter the "General Terms") apply to any purchase made by an individual internet user (hereinafter the "CLIENT") on the Website http://www.hydrao.com (or .fr) (hereinafter the "WEBSITE") from AquaTech Innovation / OKELIO - Hydrao, a simplified joint-stock company with a share capital of €69,086, registered with the Montpellier Trade and Companies Register under SIRET number 84164581500033, Intra-Community VAT number: FR06 841645815 - having its registered office at: 3, Avenue de l'Europe Cap Alpha 34830 Clapiers France - Tel: +33 (0)4 65 27 45 10. Email: contact@hydrao.com (hereinafter the "SELLER").
ARTICLE 1. DEFINITIONS
The terms used below shall have the following meanings in these General Terms:
- "CLIENT": any natural person who purchases a PRODUCT on the WEBSITE for purposes that do not fall within the scope of their commercial, industrial, artisanal, professional, or agricultural activity, and who thus acts as a consumer.
- "PRODUCTS": the goods offered for sale on the WEBSITE, as described in their presentation sheets, including, where applicable, digital elements and services expressly included in the offer.
- "WEBSITE": the website accessible at hydrao.com, or any other website operated by AquaTech Innovation / OKELIO - Hydrao, displaying the PRODUCTS for sale.
ARTICLE 2. PURPOSE
These General Terms govern the sale of PRODUCTS by the SELLER to its CLIENTS.
The CLIENT is clearly informed and acknowledges that the WEBSITE is intended for consumers.
ARTICLE 3. ACCEPTANCE OF THE GENERAL TERMS
The General Terms are accessible on the WEBSITE prior to any order, in a format that allows them to be consulted, downloaded, and stored.
Before final validation of their order, the CLIENT reads the General Terms and indicates acceptance by checking the box provided for this purpose, which is not pre-checked.
The applicable version for an order is the one in effect at the time of its conclusion. Subsequent modifications to the General Terms do not apply to orders already placed.
The SELLER sends the CLIENT an email confirmation of the order containing the summary of the order, the applicable General Terms, and the standard withdrawal form. This confirmation is sent by email within a reasonable period after cart validation and payment, and at the latest, upon delivery of the PRODUCT.
ARTICLE 4. PURCHASING PRODUCTS ON THE WEBSITE
Purchases on the WEBSITE are reserved for adults with the legal capacity to enter into a contract.
The CLIENT provides the information necessary for processing the order, invoicing, and delivery. Mandatory fields are identified (*) in the order form. The creation or use of a customer account is done according to the methods offered on the WEBSITE.
The CLIENT ensures the accuracy of the information provided and notifies the SELLER of any errors likely to affect the execution of the order.
When verifications are necessary to process the order or prevent fraud, the SELLER may request additional relevant and proportionate information for this purpose, in compliance with personal data protection regulations.
ARTICLE 5. ORDERS
Article 5.1 Product characteristics
The essential characteristics of each PRODUCT, included items and accessories, price, and information necessary for its use are presented on the WEBSITE prior to ordering.
When a PRODUCT contains digital elements or is used with an application, the presentation sheet specifies the relevant functionalities, compatibility, and interoperability, necessary equipment and connections, as well as any technical restrictions of which the SELLER is or reasonably should be aware.
Installation conditions, when necessary for the use of the PRODUCT, are brought to the CLIENT's attention prior to ordering. Any installation service offered by the SELLER includes information on its content, price, and execution terms.
The CLIENT is invited to consult this information and may contact the SELLER for any clarification before ordering. This invitation does not limit the SELLER's information obligations or warranties.
Article 5.2 Ordering procedure
The CLIENT selects the PRODUCTS and, if applicable, desired options, then adds them to the shopping cart. The CLIENT can view and modify the contents of the cart until final order validation.
The CLIENT enters or verifies contact details, billing address, delivery address or pickup point, then selects the proposed delivery and payment methods.
Prior to final validation, a summary presents selected PRODUCTS and options, quantities, price, applicable taxes, delivery fees, total amount due, and estimated delivery date or timeframe. The CLIENT can check the order and correct any errors.
After accepting the General Terms, the CLIENT definitively validates the order via the "validate your order" button, which explicitly means: order with obligation to pay.
This validation entails the obligation to pay the price, without prejudice to withdrawal, resolution, and other legal rights of the CLIENT.
The CLIENT may then proceed to pay for the PRODUCTS following the instructions on the WEBSITE and provide all information necessary for billing and DELIVERY of the PRODUCTS. The CLIENT must select the chosen delivery method for this purpose.
The SELLER acknowledges receipt of the order by email without undue delay and transmits order confirmation under the conditions set out in Article 3.
Article 5.3 Invoicing
The CLIENT provides the necessary information for invoice issuance. The SELLER sends an invoice to the CLIENT by email.
The order summary and acknowledgement of receipt do not, on their own, constitute an invoice.
Article 5.4 Prices
Prices are displayed in the currency indicated on the WEBSITE for the relevant order. The CLIENT is informed of the payment currency [euros, pounds, or dollars] prior to final validation.
For orders delivered within the European Union, prices include VAT and other taxes applicable to the transaction. International sales regulations are specified in Article 18.
Delivery fees and, where applicable, other fees charged by the SELLER are presented separately prior to final validation. The total amount due to the SELLER appears in the order summary.
The contractual price is the one presented to the CLIENT during final validation. The SELLER may modify prices for future orders, without modifying those of orders already concluded.
In case of an obvious price display error, the SELLER promptly informs the CLIENT. No price modification after order conclusion can be imposed on the CLIENT. Potential consequences of this error are assessed in accordance with applicable law.
ARTICLE 6. RIGHT OF WITHDRAWAL
Article 6.1 Timeframe
In accordance with Article L. 221-18 of the French Consumer Code, the CLIENT has a period of fourteen days to exercise their right of withdrawal, without having to justify their decision or pay any penalty.
For sales of goods, the period runs from receipt of the PRODUCT by the CLIENT or a third party designated by them, other than the carrier. For multiple goods ordered in a single order and delivered separately, it runs from receipt of the last good. For a good delivered in multiple lots or pieces, it runs from receipt of the last lot or piece. For regular delivery of goods over a defined period, it runs from receipt of the first good.
The day of receipt is not counted. When the last day of the period is a Saturday, Sunday, or public holiday, the period is extended until the next business day.
The CLIENT may also notify their withdrawal prior to delivery.
Article 6.2 Exercising the right
To exercise the right of withdrawal, the CLIENT informs the SELLER of their decision before the expiry of the period, using the standard form in the annex or any unambiguous statement expressing their wish to withdraw.
This statement can be sent by registered letter with acknowledgement of receipt to: AquaTech Innovation / OKELIO - Hydrao SAV Rétractation, 3, Boulevard de l'Europe Cap Alpha 34830 Clapiers France or by email to: sav@hydrao.com.
Article 6.3 Return of Products
The CLIENT returns or restores the PRODUCTS to the SELLER, at the address AquaTech Innovation/OKELIO - Hydrao SAV Rétractation, 3, Boulevard de l'Europe Cap Alpha - 34830 Clapiers - France, without undue delay and at the latest within fourteen days following communication of their decision to withdraw, unless the SELLER offers to collect them.
Direct return costs are borne by the CLIENT.
The CLIENT is invited to return PRODUCTS with their accessories and to use packaging suitable for protection during transport. Original packaging is recommended when available, without constituting a condition for exercising the right of withdrawal.
The CLIENT's liability can only be engaged in the event of depreciation of goods resulting from handling other than that necessary to establish their nature, characteristics, and proper functioning, provided they were informed of their right of withdrawal in accordance with the law. Any depreciation is assessed and justified on a case-by-case basis; it does not automatically entail loss of the right of withdrawal.
Article 6.4 Refund
The CLIENT may choose the refund method in the standard form. In the absence of choice, the refund method used will be the one chosen by the CLIENT during the initial transaction. The SELLER will proceed with the refund within 14 days of receiving the CLIENT's email or letter stating their intention to withdraw, or, if the PRODUCT has not been returned within this period, within 48 hours of receiving the PRODUCT.
ARTICLE 7. PAYMENT
Payment is made by payment card or via the PayPal service, according to the methods effectively offered on the WEBSITE.
The price is payable in full upon ordering. Any other payment method, if offered, is specified prior to final validation.
The CLIENT guarantees authorization to use the chosen payment method. Payments are made using security measures implemented by the providers indicated on the WEBSITE.
In case of payment refusal, the SELLER informs the CLIENT and invites them, when possible, to use another payment method. Delivery may be suspended until full payment, without unilateral modification of contractual delivery commitments. In the absence of regularization, contract consequences are enforced under applicable legal conditions.
Payment data processing methods are described in the WEBSITE's privacy policy, in accordance with the actual operation of payment service providers.
Refunds related to withdrawal, resolution for non-delivery, or legal warranty occur according to Articles 6, 9, and 11 respectively.
In case of payment by credit card only, the CLIENT's account will be debited upon ordering PRODUCTS on the WEBSITE.
If the CLIENT decides to cancel an order for unavailable PRODUCTS, the refund will be carried out in accordance with the last paragraph of Article 6.4 of these General Terms.
ARTICLE 8. PROOF AND ARCHIVING
Data recorded by the SELLER constitutes proof of all transactions, both commercial and financial, between the SELLER and its CLIENTS. By express agreement, emails will serve as proof between the parties, as will automatic recording systems used on the WEBSITE, particularly regarding order content and date. The CLIENT can access order history and the updated version of these General Terms in their personal account.
ARTICLE 9. DELIVERY
Article 9.1 Product availability
PRODUCT availability and, where applicable, specific delays related to pre-orders or manufacturing are indicated prior to order validation.
In case of exceptional unavailability noticed after order conclusion, the SELLER informs the CLIENT without undue delay. The SELLER may propose a new delivery date, which the CLIENT remains free to accept or refuse. No substitute PRODUCT can be imposed on the CLIENT.
When the SELLER cannot execute the order and the CLIENT does not accept a new delivery date, amounts paid for undelivered PRODUCTS and corresponding delivery fees are refunded without undue delay and at the latest within fourteen days following resolution of the sale. CLIENT rights under paragraph 9.4 remain applicable.
Article 9.2 Territories and terms
Destinations and potential delivery restrictions are indicated on the WEBSITE at the latest at the beginning of the ordering process. PRODUCTS can be delivered within European Union territories.
The CLIENT selects from proposed delivery methods for the order. Fees, estimated date or timeframe, and applicable terms are communicated prior to final validation and recalled in the contract confirmation.
Delivery is made to the address or pickup point selected by the CLIENT. The SELLER informs the CLIENT of dispatch and provides available tracking information.
In case of absence or delivery to a pickup point, the CLIENT is informed of pickup terms and deadlines according to the methods used by the carrier.
Article 9.3 Delivery times
The SELLER delivers PRODUCTS by the date or within the timeframe announced prior to final validation and recalled in contract confirmation. The starting point for timeframes expressed in days is indicated in the pre-order summary. In the absence of indication or agreement on a date or timeframe, delivery occurs without undue delay and at the latest thirty days after contract conclusion.
Article 9.4 Late or non-delivery
Delivery timeframes announced on the WEBSITE apply from receipt of the order confirmation email sent by the SELLER. For Paypal payments, the delivery timeframe begins on the date funds become available.
In case of failure to meet delivery obligations, the CLIENT possesses the rights provided under Articles L. 216-6 and L. 216-7 of the French Consumer Code. The CLIENT may notably notify payment suspension for all or part of the price under legal conditions, or resolve the contract after placing the SELLER on notice to deliver within a reasonable additional period without effect.
Resolution is notified by letter or any written medium, notably email. It takes effect upon receipt of this notification by the SELLER, unless the SELLER executed delivery in the meantime.
The CLIENT may immediately resolve the contract when the SELLER refuses to deliver or when it is manifest that delivery will not occur, as well as when the delivery date or timeframe constitutes an essential condition of the contract under conditions provided by law.
In case of resolution, the SELLER refunds all sums paid under the resolved contract within fourteen days of its termination, without prejudice to other legal rights of the CLIENT.
Article 9.5 Uncollected parcel
In case of an uncollected parcel returned to the SELLER, the SELLER contacts the CLIENT to determine the next steps. Non-collection and silence from the CLIENT do not, on their own, constitute exercise of the right of withdrawal.
A new shipment may be agreed upon with the CLIENT. Eventual costs, when justified by a fact attributable to the CLIENT, are communicated prior to agreement. When non-collection is attributable to the CLIENT and re-shipment is requested, re-shipment fees are communicated for prior approval. In case of withdrawal, refund and fee coverage rules under Article 6 apply.
Article 9.6 Transfer of risk
Risks of loss or damage to PRODUCTS are transferred to the CLIENT when the CLIENT or a third party designated by them, other than the carrier, takes physical possession of them.
If the CLIENT entrusts delivery to a carrier other than those proposed by the SELLER, risks transfer upon handing over PRODUCTS to this carrier, under the conditions of Article L. 216-3 of the French Consumer Code.
Article 9.7 Reception and anomalies
The CLIENT is invited to inspect the apparent condition of the parcel and PRODUCTS upon receipt and, if necessary, state reservations or refuse a visibly damaged parcel. The CLIENT is also invited to promptly report any anomaly to the SELLER, providing useful details for processing.
Absence of immediate reservations or reporting does not deprive the CLIENT of legal warranties and does not exempt the SELLER from obligations.
If returning a PRODUCT is necessary to handle a defect under legal warranty, the SELLER organizes pickup at no cost to the CLIENT, in accordance with Article 11. Using original packaging is not a condition for warranty implementation.
ARTICLE 10. ACCESS TO THE MOBILE APPLICATION
Ordering a PRODUCT grants access to the HYDRAO Eco mobile application, through which the CLIENT can monitor real-time consumption. Application use is subject to accepting the Application's specific Terms of Use.
ARTICLE 11. WARRANTIES
PRODUCTS offered for sale comply with applicable French regulations and perform compatibly with non-professional use. Products supplied by the SELLER benefit automatically and without additional payment, in accordance with legal provisions, from:
- the legal warranty of conformity, for PRODUCTS apparently defective, damaged, or not matching the order, under the conditions and timeframes set out in Articles L.211-4 et seq. of the French Consumer Code.
- the legal warranty against hidden defects arising from material, design, or manufacturing defects affecting delivered products and rendering them unfit for use, under the conditions and timeframes set out in Articles 1641 et seq. of the French Civil Code.
11.1 Legal warranty of conformity
The SELLER warrants that the PRODUCT conforms to the contract and addresses conformity defects existing at delivery. This legal warranty lasts two years from PRODUCT delivery.
In case of non-conformity, the CLIENT can choose between repair or replacement of the PRODUCT, unless repair is impossible or its cost manifestly disproportionate, in which case the PRODUCT will be replaced. Furthermore, if neither option is possible (e.g., if the PRODUCT is no longer available), the CLIENT may choose to return the PRODUCT and receive a full refund, or keep the PRODUCT and request a partial refund.
11.2 Warranty against hidden defects
The CLIENT may act on the basis of the warranty against hidden defects when a hidden defect renders the PRODUCT unfit for its intended use or impairs it so significantly that the CLIENT would not have acquired it, or would have paid a lower price, had they known about it.
The action must be brought within two years following discovery of the defect, under Article 1648 of the French Civil Code. The CLIENT may choose to return the PRODUCT for a full refund or keep it and obtain a price reduction, without prejudice to other legal rights.
11.3 Use and maintenance
Commercial and legal warranties of conformity cannot be enforced, and the SELLER's liability cannot be engaged, in the following cases:
- non-compliance with the legislation of the country where Products are delivered, or specific usage restrictions in that country, impacting PRODUCT conformity, which the CLIENT is responsible for verifying,
- misuse, use not in accordance with user manual instructions, professional use, negligence, or lack of maintenance by the CLIENT, as well as normal PRODUCT wear and tear, accident, or force majeure,
- normal wear and tear of the PRODUCT,
- modifications made to the PRODUCT by the CLIENT.
ARTICLE 12. LIABILITY
The SELLER's liability can in no case be engaged for non-performance or improper performance of contractual obligations attributable to the CLIENT, notably during order entry.
The SELLER cannot be held responsible or considered in breach of these terms for any delay or non-performance caused by force majeure as defined by French court jurisprudence.
ARTICLE 13. PERSONAL DATA PROTECTION
The SELLER implements personal data processing in compliance with Regulation (EU) 2016/679 (GDPR) and amended French Law No. 78-17 of January 6, 1978 ("Data Protection Act").
13.1 Data controller
The data controller is AquaTech Innovation / OKELIO - Hydrao, reachable by email at sav@hydrao.com or by mail at the SELLER's registered office.
13.2 Collected data and purposes
Data collected during ordering (first name, last name, delivery and billing postal address, email address, phone number) are mandatory for:
- Managing and executing the sales contract, delivery, and billing (legal basis: contract performance);
- Compliance with accounting and tax obligations (legal basis: legal obligation);
- Handling claims and customer support (legal basis: contract performance);
- Sending newsletters or promotional offers, only if the CLIENT expressly consented (legal basis: consent).
13.3 Recipients
Data are intended for internal teams of the SELLER as well as technical and logistical subcontractors (secure payment providers, carriers, Website host). No data is sold or transferred to third parties for advertising purposes without explicit prior consent from the CLIENT.
13.4 Retention period
Order data are retained for the duration of the commercial relationship, extended by statutory limitation periods (notably 5 years for contractual actions and 10 years for accounting documents). Commercial prospecting data are retained for 3 years from the CLIENT's last contact.
13.5 CLIENT rights
In accordance with applicable regulations, the CLIENT holds the following rights regarding their data:
- Rights of access, rectification, erasure ("right to be forgotten"), and processing restriction;
- Right to object, notably to profiling or direct marketing;
- Right to data portability;
- Right to define post-mortem data directives.
The Client may exercise these rights at any time by writing to sav@hydrao.com or by mail to the registered office address.
If the Client considers that their rights are not being respected, they have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL - www.cnil.fr).
13.6 Hydrao Eco mobile app data
Processing regarding measured water volumes and usage data via the mobile application is subject to a dedicated Privacy Policy accessible directly within the application and on the Website.
ARTICLE 14. CLAIMS
Any written claim from the CLIENT must be sent to the following address: AquaTech Innovation / OKELIO Hydrao, 3, Avenue de l'Europe Cap Alpha 34830 Clapiers France or by email to: sav@hydrao.com
ARTICLE 15. INTELLECTUAL PROPERTY
The SELLER retains all intellectual property rights over all visual, audio, or audiovisual elements of the WEBSITE, including underlying technology. Hyperlinks to the WEBSITE using techniques such as framing or in-line linking are strictly prohibited.
ARTICLE 16. MODIFICATION OF GENERAL TERMS
These General Terms apply to all online purchases made on the WEBSITE.
The General Terms are precisely dated and may be modified and updated by the SELLER at any time. Applicable General Terms are those in force at the time of ordering. Modifications to General Terms will not apply to orders already placed.
ARTICLE 17. JURISDICTION AND APPLICABLE LAW
These General Terms and relations between the CLIENT and SELLER are governed by French law. In case of dispute, French courts shall have exclusive jurisdiction.
Prior to legal action, the CLIENT is invited to seek an amicable solution with the SELLER. Failing an amicable arrangement within a reasonable timeframe, either Party may refer the matter to the Mediator of the Fédération Nationale de la Vente à Distance (FEVAD), following the procedure accessible on mediateurfevad.fr
This mediation suspends legal limitation periods for competent courts.
ARTICLE 18. SPECIFIC INTERNATIONAL DELIVERY CONDITIONS
18.1 Deliveries within the European Union
For intra-Community distance selling operations, prices include applicable VAT according to territorial rules and the SELLER's tax regime. VAT amount and handling appear in the order summary and invoice in accordance with applicable rules.
18.2 Export delivery
For delivery to a country outside the European Union, prices are stated in euros and exclude sales or customs taxes. Consequently, the CLIENT must pay all applicable customs duties or import clearance fees in said country, as well as applicable VAT.
Version of October 07, 2026